🧾 Return & Refund Policy – VLEStore.xyz
📅 Return Period / वापसी की अवधि:
We offer a 7-day return policy from the date of product delivery.
हम प्रोडक्ट डिलीवरी की तारीख से 7 दिनों की वापसी सुविधा प्रदान करते हैं।
📦 Conditions for Return / वापसी की शर्तें:
- The item must be in original condition – unused, unwashed, and with all original tags and packaging.
- Product should not be damaged or used.
- Digital products (PDFs, software, downloadable files) are not eligible for return.
प्रोडक्ट को उसी हालत में लौटाना होगा जैसे आपने प्राप्त किया था – बिना उपयोग किए, बिना टूट-फूट के और सभी टैग्स व पैकेजिंग के साथ।
💸 Refund Method / रिफंड का तरीका:
- Refund will be processed to your original payment method (UPI, bank, or card) within 5–7 business days of return approval.
- In case of COD (Cash on Delivery), refund will be made via bank transfer.
रिफंड 5-7 कार्यदिवसों में प्रोसेस किया जाएगा।
❌ Non-returnable items / ये सामान वापस नहीं लिए जाएंगे:
- Digital products (PDF, software, licenses)
- Items marked as “non-returnable” on product page
- Used or damaged items due to customer mishandling
🔁 Exchange Policy / एक्सचेंज पॉलिसी:
- We do not offer direct exchanges. Please return the product and place a new order.
🧾 How to Initiate a Return? / वापसी कैसे करें?
To initiate a return, please contact our support within 7 days of receiving your order.
📧 Email: support@vlestore.xyz
📞 WhatsApp/Call: +91-8271437333
🛡️ Note:
- Return shipping charges may be borne by the customer unless the item received is defective or wrong.
- VLEStore reserves the right to reject returns that do not comply with this policy.